Last updated: 18/05/2026

This Privacy Policy explains how VERDE STUDIO XXI SL collects, uses, stores and protects your personal data when you visit our website, book a class, purchase a pack or membership, contact us, join our community activities or use our services.

1. Data Controller

The data controller is:

VERDE STUDIO XXI SL
CIF/NIF: B27613066
Carrer del Bruc 21, 4t 3a, 08010 Barcelona, Spain
Email: contact@verde-studio.com
Phone / WhatsApp: +34 657 897 995

2. Personal Data We Collect

We may collect the following personal data:

  • Name and surname

  • Email address

  • Phone number

  • Billing and payment information

  • Booking history and class attendance

  • Membership, pack and credit information

  • Messages or enquiries you send us

  • Health-related information you provide before taking part in classes, such as injuries, pain, pregnancy, medical conditions, physical limitations or relevant health information

  • Photos, videos or testimonials, only where applicable and with appropriate consent when required

  • Website usage data, such as IP address, browser type, device information and cookie data

3. How We Collect Your Data

We may collect your data when you:

  • Visit our website

  • Fill in a contact form or waitlist form

  • Create an account through our booking platform

  • Book a class or purchase a pack or membership

  • Complete a health declaration or liability waiver

  • Join the VERDE Walking Club or another community activity

  • Contact us by email, WhatsApp, Instagram, TikTok or other channels

  • Subscribe to our newsletter or marketing communications

  • Interact with our website cookies or analytics tools

4. Purposes of Processing

We process your personal data for the following purposes:

  • To manage class bookings, memberships, packs and payments

  • To provide Pilates, movement and wellbeing services

  • To manage your client account and attendance

  • To contact you about bookings, cancellations, schedule changes or studio updates

  • To process health declarations and adapt classes where necessary

  • To manage participation in the VERDE Walking Club and community events

  • To respond to enquiries and customer service requests

  • To send marketing communications, if you have consented or where legally permitted

  • To improve our website, services and client experience

  • To comply with legal, tax, accounting and administrative obligations

  • To protect the safety, rights and interests of VERDE Studio, our team and our clients

5. Legal Bases for Processing

We process personal data under the following legal bases:

  • Performance of a contract: to manage bookings, memberships, packs, payments and services.

  • Consent: for marketing communications, certain health declarations, image use where required, and optional forms.

  • Legal obligation: for accounting, tax, legal and regulatory requirements.

  • Legitimate interest: to manage our business, improve services, prevent misuse, communicate service-related information and ensure studio safety.

  • Vital or health-related safety interests: where relevant to protect a client’s health and safety during physical activity.

Health-related data may be considered sensitive data under applicable data protection laws. We only process this information when necessary for your safety, with your explicit consent where required, and with appropriate confidentiality measures.

6. Booking Platform and Third-Party Providers

We may use third-party service providers to manage our services, including:

  • Booking and studio management platforms, such as Bsport

  • Payment processors

  • Website hosting and analytics providers, such as Squarespace and Google tools

  • Email marketing providers, such as Klaviyo or similar platforms

  • Accounting, legal and administrative providers

  • Communication platforms, such as WhatsApp, Instagram or TikTok

These providers may process personal data on our behalf or as independent controllers depending on the service. We only work with providers that offer appropriate data protection safeguards.

7. Payments

Payments may be processed through third-party payment providers. VERDE Studio does not store full card details directly. Payment data is processed securely by the relevant payment provider according to its own security and privacy standards.

8. Marketing Communications

If you subscribe to our newsletter, waitlist or marketing communications, we may send you emails or messages about:

  • Studio opening updates

  • Class schedules

  • Packs and memberships

  • Events and community activities

  • VERDE Walking Club

  • Offers and studio news

You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us at contact@verde-studio.com.

9. Cookies and Website Analytics

Our website may use cookies and similar technologies to:

  • Enable website functionality

  • Analyse website traffic

  • Improve user experience

  • Understand how visitors interact with our website

  • Support marketing and advertising activities

You can manage or disable cookies through your browser settings. If we use non-essential cookies, we will request consent where required by applicable law.

10. Data Sharing

We do not sell your personal data.

We may share your data with:

  • Booking and payment providers

  • Professional advisers, such as accountants, lawyers or gestores

  • IT, hosting and marketing service providers

  • Public authorities where legally required

  • Insurance providers where necessary

  • Service providers involved in running the studio

We only share data where necessary and in accordance with applicable data protection laws.

11. International Transfers

Some of our service providers may process data outside the European Economic Area.

Where this happens, we will ensure that appropriate safeguards are in place, such as adequacy decisions, Standard Contractual Clauses or other lawful transfer mechanisms recognised under the GDPR.

12. Data Retention

We keep your personal data only for as long as necessary for the purposes described in this Privacy Policy.

Typical retention periods may include:

  • Account and booking data: while your account is active and for the period necessary for legal or business purposes

  • Accounting and invoice data: for the legally required retention period

  • Health declarations and waivers: for as long as necessary to manage safety, liability and legal obligations

  • Marketing data: until you unsubscribe or withdraw consent

  • Website analytics data: according to the retention settings of the relevant analytics provider

13. Your Rights

Under the GDPR, you may have the following rights:

  • Right of access

  • Right to rectification

  • Right to erasure

  • Right to restriction of processing

  • Right to data portability

  • Right to object

  • Right to withdraw consent at any time

  • Rights related to automated decision-making and profiling, where applicable

To exercise your rights, contact us at:

contact@verde-studio.com

You also have the right to lodge a complaint with the Spanish Data Protection Authority:

Agencia Española de Protección de Datos (AEPD)
www.aepd.es

14. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, alteration or disclosure.

However, no online system can be guaranteed to be completely secure. You are responsible for keeping your account login details confidential.

15. Children

Our services are not directed at children under 16 unless expressly authorised and supervised by a parent or legal guardian.

If we process data relating to minors, we will do so only with appropriate consent and safeguards where required.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time for legal, technical or business reasons.

The updated version will be published on our website with a new “Last updated” date.

17. Contact

For any questions about this Privacy Policy or how we process your personal data, please contact:

VERDE Studio
VERDE STUDIO XXI SL
Carrer del Bruc 21, 4t 3a, 08010 Barcelona, Spain
Email: contact@verde-studio.com
Phone / WhatsApp: +34 657 897 995